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IT Helpdesk

Hello! 👋

We’re here to assist you! If you need any help or have questions, just let us know, and we’ll be happy to support you. 😁

YipitData IT Team

Computer Things 💻

Onboarding: Provide New Hire Laptop Details

Submit detailed information for a new hire, including personal and professional details required for onboarding.

Required fields are marked with an asterisk*
e.g. 25/Jun/25

Please select if the new hire needs a YipitData or Spendhound email.

We can only send the laptop to the home address, and we cannot accommodate employees or contractors who are traveling or living in another location temporarily due to Customs regulations and delivery limitations

Please provide anything that is needed for a courier to deliver the laptop

Please let IT know if you need anything else

Powered by Jira Service Management
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